Trouble Shooting (Supplier Risk Management)

Scoring not matching internal view of risk presented

We would recommend checking a number of areas:

• Criticality rating for the supplier – either direct or inherited; if no rating has been set then defaults may have been applied
• Criticality thresholds set for control evaluation
• Categories assigned to the supplier.

No RAG is showing on the dashboard

Check the questions – freeform questions are not automatically rated and require manual review. RAG is only applied when all questions have been graded.

Can a questionnaire be sent again to a supplier with the same results as before to be amended, rather than completing a whole questionnaire each time?

> Supplier risk management > Supplier Dashboard > select the questions button for the supplier you wish to send the questionnaire to > from here you can 'Create new Questionnaire' > under questionnaire type you can then select 'Copy answers from previous questionnaire'

Methodology behind the risk score calculation

The table below sets up the methodology behind the calculation of the risk scores for control effectiveness. For each control, there is at least one question and weightings are set for each individual question on a recommended scale of 1-10. The Abriska Effectiveness rating is the product of the applicable weighting and the answer provided by the supplier. If a question is not relevant, then it is excluded from the calculation. There is the opportunity to manually override the score during review and provide a justification for this change.

Supplier is unable to use Abriska

If for some reason a supplier is unable to use Abriska or procurement are using a tendering portal, then the supplier can still be set up on Abriska as normal and a questionnaire can be generated and exported as a spreadsheet. This facility can be found under ‘Reports / supplier questionnaire’.

The completed questionnaire can be imported via the URM support team.

If a non-Abriska questionnaire has been completed by the supplier, then contact URM Support. Importing non-Abriska questionnaires would not be included within a standard support agreement and additional charges may be incurred.

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